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WHAT IS THE DIFFERENCE BETWEEN SECURITY MONITORING AND SECURITY SERVICES?

TTK offers off-site and in-vehicle surveillance, which provides our clients with the peace of mind knowing that their most vulnerable corners in and outside their buildings and/or their most valuable assets are monitored closely for reduced risk. Many people often associate off-site monitoring with security guarding services and armed response teams and assume that we offer the same.

OFF-SITE MONITORING

Off-site monitoring indicates that the control room where the CCTV camera surveillance occurs is positioned at a site away from the building being monitored. This means that the risk of control room staff facing attacks or surveillance equipment being damaged is reduced. Our off-site monitoring system can be plugged into your existing CCTV cameras, so there is no need for a brand new security system to be installed.

We work with highly effective software that uses deep learning and artificial intelligence to determine potential threats while understanding scene recognition and general background information. The AI means that alerts are far more accurate and relevant to a particular area or assets that are monitored.

Our control room operators have been trained to pay attention to alerts and monitor each alert individually to make sure nothing is missed. Part of their role is to assess the alert and identify whether or not a threat is present and, if so, immediately take action to dispatch a response unit, the Police or an emergency medical team.

The operator notifies the client and provides a swift reaction and escalation of unusual or suspicious activity to make sure criminals and trespassers are stopped in their tracks. While the armed response team and Police are on route, the control room operator is able to keep a close eye on any updates on activity and compile an accurate minute-by-minute report.

“Our control room operators have been trained to pay attention to alerts and monitor each alert individually…”

ARMED RESPONSE TEAMS

Armed response teams, as the name indicates, are responsible for the physical response to incidents reported. These security officials arrive speedily on the scene, armed and ready to take action. Response teams often work alongside the Police to track down the offenders and attend to the scene quicker. Armed responders are trained in basic emergency medical care and the safe and responsible use of weapons in order to carry out their job as efficiently as possible; however, they still require the assistance of Police and Ambulance services, which would be dispatched by the control room office off-site.

SECURITY GUARDING SERVICES

Private security companies offer guarding and patrol services to keep an eye on and protect assets on-site. A security guarding service is controlled by individuals who keep guard on a premises by standing guard (sometimes, but not always armed) to deter criminals and physically respond to incidents or patrol an area in a patrol car to monitor any unusual activity.

Security guards help protect businesses, schools, banks, and other essential places. Not only do they protect buildings, assets and invaluable landmarks, but (more importantly) they also protect people. Unfortunately, as much as security guards are the heroes on the ground, they cannot defend and protect on their own. They need an extra set of eyes watching over them and a team to assist when things get serious!

WHAT IS IN-HOUSE, WHAT’S NOT AND WHY?

Very often, guarding services and armed response teams work within the same company. They are trained together and work as a team to make sure criminals are kept out or caught in action as quickly as possible. While there are security companies that offer off-site monitoring as an additional service, we believe keeping everything under one umbrella is not such a good idea. Here’s why:

When teams report to the same management office, it opens up the door for team members to cover up each other’s tracks and leaves less liability to hold each other accountable. There have been scenarios during many incidents in the past where security guards and respondents have worked in cahoots to avoid blame when there is a lack of urgency, negligence or worse, “inside jobs” where the security guards work with criminals to complete criminal activities undetected.

To look at it on a larger scale, corruption can also be a significant disadvantage when too many stakeholders work within the same group. Security Sector Integrity describes corruption in security as follows:

“Corruption within the security sector may take many forms, such as: kickbacks and bribes, awarding of non-competitive contracts or manipulations of soldier payrolls, misuse of budgets, and the use of military resources to generate off-budget profits.[2] The recent and rapid growth of private military and security companies, performing activities previously within the realm of the state that is outsourced in accordance with limited regulations, has further increased opportunities for corruption.” credit: Security Sector Integrity.

The most valuable aspect of TTK Surveillance working independently from security companies is that we are able to hold the guards and response teams accountable. Our control room operators monitor the entire incident and follow up with dispatched teams to ensure that the activity is attended to as quickly as possible. The client receives accurate reports that allow them to understand exactly what happened and where potential gaps in their security lie, which may include an irresponsible security team.

We are also able to assist security teams in monitoring activities and incidents via dashcam or vehicle monitoring systems. Vehicle monitoring comes in especially handy for understanding the direct perspective of the armed response driver and additional activity that may take place on their way to the scene or any chase that takes place after that.

For more information about our off-site monitoring services, please feel free to get in touch with us via e-mail on info@ttksurveillance.co.za or call us on 087 151 1961.